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Wednesday, December 17, 2008

What Does the Term Unified Communications Mean?

If you are someone who has cursory information in communication and how information gets from one place to another, you may have heard of unified communications, but if you are someone who works in an information field where data needs to be transferred fast and efficiently, it should be an important consideration for your business! When you are looking at unified communication, you will find that it will tend to be defined as the movement in businesses large and small towards simplifying and integrating every form of communication that they use. In function, unified communication is a combination of a communication system and an infrastructure improvement, and its goal tends to be a situation where a person can get a message on one type of medium and then get it on another.

When looking at unified communication and trying to understand it, consider the advantage of a system where everyone had the maximum amount of availability. If you needed to talk to a co-worker, for example, you could email them a message and they could get it media as different as their phone, their email, their fax machine or their Blackberry. A good unified communication system is one that takes a large number of media into account, and it can have the very important result of bringing the people in your company even closer together.

There are many different reasons why you may wish to look into unified communication, and perhaps the most important one is latency. The larger a company is, the greater the chance that it will be defeated by size and communication difficulties. The larger a project is, the larger the numbers of people who are going to be involved in it, and all of those people have to be acting together. For example, think about trying to get an aspect of a project approved. You will write an email, but what if some of the people are not at their computers that day? While it is unreasonable to expect detailed work from people who are out and about on other business, sometimes you only need a yes or a no, or an acknowledgment.

A unified communication system will ensure that everyone who is involved in a project can be on the same page and that they will be on it faster than they could. The gains in efficiency that this could make are immense. The exploration of a unified communications system means that there will simply be fewer delays that will happen along an entire chain of events. If something is late, it will not be made later by a delayed message!

At the heart of the idea of unified communications is the concept of improved communications and a better effectiveness quotient when large groups of people need to deal with each other. For a workforce that is already significantly more mobile than it was ten or even five years ago, and with every sign that it will only grow more so, unified communications are something that every business should consider.



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